Privacy Policy

Last Updated: 12 Sept 2024

Moonhythe Ltd. (“we,” “us,” or “our”) operates Ask Sherlock (the “Service”) through our website asksherlock.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

  • Personal Information: When you register for the Service via email or Google Auth, we may collect:
    • Name
    • Email address
    • Avatar (if provided by Google Auth)
  • Activity Data: We track user activity and chats to measure game progress, track story-solving times, and analyze user engagement.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, provide analytics, and personalize content.

2. Payment Information

We use Stripe to process payments. We do not store any payment information. All payment data is handled securely by Stripe. Please refer to Stripe's privacy policy for more information on their data practices.

3. How We Use Your Information

We may use the information we collect from you to:

  • Provide, operate, and maintain the Service.
  • Track your progress within the game and measure your engagement with the stories.
  • Improve the game experience by analyzing user activity and feedback.
  • Send you updates or notifications related to your account or the Service.
  • Ensure compliance with legal obligations and regulations (e.g., GDPR).

4. Data Sharing

We do not share your personal data with any third parties except as necessary to operate the Service (e.g., Google Auth, Stripe, Supabase, and analytics services).

5. Data Retention

We retain your personal data and activity data for as long as your account remains active. If you delete your account, all your personal data, including chats and activity data, will be permanently deleted from our systems.

6. User Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccuracies in your data.
  • Deletion: You can request that we delete your data.
  • Data Portability: You can request to receive your data in a structured, machine-readable format.
  • Objection: You can object to our processing of your data.

To exercise these rights, please contact us at hello@asksherlock.pro.

7. Data Security

We use Supabase for our database, and we implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

We may use cookies to improve the functionality of the game and track user behavior for analytics purposes. You can manage cookie preferences in your browser settings.

9. Children’s Privacy

The Service is not intended for use by children. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have collected information from a child, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@asksherlock.pro.